Frequently Asked Questions

Everything you need to know, all in one place.

  • Jade Elizabeth Jewellery is designed with longevity and intention in mind. Our pieces are made to outlast typical everyday jewellery, with each design individually created and carefully handmade. Every piece is crafted with time, precision, and attention to detail to ensure exceptional quality.

  • Our pieces are designed to resist tarnishing and last with proper care. Like all jewellery, exposure to water, perfumes, and everyday wear over time may cause changes. We recommend following our care guide to keep your pieces looking their best.

  • Yes our pieces are designed for everyday wear, including occasional water exposure. For best longevity, we recommend minimising contact with water and chemicals.

  • Yes, our jewellery is designed to be hypoallergenic and suitable for sensitive skin, making it comfortable for everyday wear. We carefully select materials with skin sensitivity in mind to minimise the risk of irritation. 

  • No our jewellery is designed to be hypoallergenic and made with quality materials that minimise the risk of discolouration or skin staining.

  • Our jewellery is designed for longevity and everyday wear. Our pieces are made to last longer than typical everyday jewellery and, with proper care, can be worn and enjoyed for many years.

  • Each piece is individually handmade on the Mornington Peninsula, Australia, inspired by its coastal surroundings.

  • We use carefully selected stainless steel with PVD-plated gold and silver finishes, chosen for their durability, longevity, and suitability for everyday wear. For more information, visit our Materials & Care page.

  • We aim to process and dispatch orders within 1–3 business days. Shipping times vary depending on your location, with most Australian orders arriving within 3–7 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking details. For more information, visit our Shipping & Returns page.

Still have questions?

Have a question or need assistance? We’re always here to help, feel free to get in touch.

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