Refund policy

Returns & Refunds Policy

We want you to love your purchase. If you are not completely satisfied, we’re here to help.

Due to the handmade nature of our jewellery, each piece is individually crafted and may have slight variations. These are not considered faults but part of the uniqueness of each item.

 

✦ Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

✦ Change of Mind Returns

We accept returns for change of mind within 14 days of delivery.

To be eligible:

• Items must be unused, unworn, and in original condition
• Items must be returned in original packaging

Return shipping costs are the responsibility of the customer.

 

✦ Earrings

For hygiene reasons, earrings can only be returned if they are unworn and in their original packaging.

We reserve the right to refuse returns that show any signs of wear.

 

✦ Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 48 hours of delivery with photos.

We will assess the issue and provide a replacement, repair, or refund in line with Australian Consumer Law.

 

✦ Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method.

Shipping costs are non-refundable unless the item is faulty.

 

✦ How to Request a Return

To request a return, please contact us at:

jadeelizabethjewellery@gmail.com