Shipping & Returns
Everything you need to know about shipping, delivery, and returns.
Shipping
We're committed to getting your order to you quickly and safely.
- Processing time: 1–3 business days
- Delivery timeframe: 3–7 business days Australia-wide
- Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.
Returns & Exchanges
We want you to love your purchase. If something isn't quite right, we're here to help.
- 14-day return window from date of delivery
- Items must be unworn and in original condition
- Original packaging and tags must be intact
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery. Include photos of the item and your order number, and we'll arrange a replacement or refund right away. Your satisfaction is our priority.
If you have any questions, please contact us
jadeelizabethjewellery@gmail.com