Shipping & Returns

Everything you need to know about shipping, delivery, and returns.

Shipping

We're committed to getting your order to you quickly and safely.

  • Processing time: 1–3 business days
  • Delivery timeframe: 3–7 business days Australia-wide
  • Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

Returns & Exchanges

We want you to love your purchase. If something isn't quite right, we're here to help.

  • 14-day return window from date of delivery
  • Items must be unworn and in original condition
  • Original packaging and tags must be intact

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery. Include photos of the item and your order number, and we'll arrange a replacement or refund right away. Your satisfaction is our priority.

If you have any questions, please contact us

jadeelizabethjewellery@gmail.com