Everything you need to know about shipping, delivery, and returns.
Shipping
Processing time
1–3 business days
Delivery timeframe
3–7 business days Australia-wide
Tracking information
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.
Returns & Exchanges
Return window
We want you to love your purchase. If something isn't quite right, we're here to help.
14-day return window from date of delivery
Return conditions
- Items must be unworn and in original condition
- Original packaging and tags must be intact
Faulty or damaged items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery. Include photos of the item and your order number, and we'll arrange a replacement or refund right away. Your satisfaction is our priority.
If you have any questions, please contact us
jadeelizabethjewellery@gmail.com